Education – Building Your Customer Experience (CX)

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Building Your Customer Experience (CX): What, Why, & How

A 1-2 Day session that provides the very basics on Customer Experience (CX) methods to accelerate your growth.

Understand what your customers already know!

At these workshops you’ll experience the fundamentals of the CX necessary for creating and delivering meaningful CX to your customer base.

In this workshop you’ll learn the very basics on:

  • How to create meaningful CX Experiences
  • How to communicate CX Experiences by analysis and application from other organization case stories
  • Basic CX Development Methods and System Metrics for maximum effectiveness.
  • CX Basics as an innovation acceleration tool
  • CX Systems Basics Skills
  • Application of Design Thinking Introductory Skills (Empathy – Define – Ideate – Prototype – Test) to CX
  • HFX Introductory Skills (Hacking for X Using Mission Model Canvas) to CX

How It Works

Convenient Online Classes & Surveys

Before attending the live sessions, you take a short strengths assessment and Project Management maturity survey, and watch a few short videos.

Practical “Hands on” Class

At the live class you’ll roll your sleeves up in interactive experiences to cover the content in a dynamic, fast paced way.

Valuable Application to Your Work

You’ll get started applying the new mindset, systems, and tools to your work – connecting the dots from theory into practical application. Post Class apply the methods to active projects in your organization.

Great course for teams looking for the basics

If you or your team needs to learn more the
What, Why and How of Customer Experience, then this is the program for you.

This course gave basics on CX, some simple tools, and how I can apply it back at my organization.
Project ManagerPolymer & Colorants Compa g
I now understand some of the lexicon of terminology and can get a program started at my organization.
Customer Support LeaderAutomation Services Company
This course presented a lot of great information and techniques for stimulating CX, it got me thinking about how we can improve our new customer CX.
Marketing Section LeaderGlobal Food Services Organization

Register for this Event

Register for this course on our list of upcoming events.