Education – Building Your Customer Experience (CX)

Building Your Customer Experience (CX): Why, What, & How

A 1-2 Day session that provides the very basics on Customer Experience methods to accelerate your growth.

Understand what your customers already know!

At these live and virtual workshops you’ll experience the fundamentals necessary for creating and delivering meaningful experiences to your customer and user base.

In this workshop you’ll learn the very basics on:

How to create meaningful Customer Experiences.
How to communicate CX by analysis and application from other organization case stories.
Basic Development Methods and System Metrics for maximum effectiveness.
Customer Experience basics as an innovation acceleration tool.
CX System Design Skills
Application of Design Thinking Introductory Skills (Empathy – Deﬁne – Ideate – Prototype – Test) to optimize early stage customer experience.
HFX Introductory Skills (Hacking for X Using Mission Model Canvas) to drive the optimal CX.

How It Works

Convenient Online Classes & Surveys

Before attending the live or virtual sessions, you take a short strengths assessment and CX maturity survey, and watch a few short videos.

Practical “Hands on” Virtual or Live Program

At the live or virtual sessions you’ll roll your sleeves up in interactive experiences to cover the content in a dynamic, fast paced way.

Valuable Application to Your Work

You’ll get started applying the new mindset, systems, and tools to your work – connecting the dots from theory into practical application. Post session, consider attending our Innovation 101 Growth Mindset course and you’ll have what you need to apply the methods to active projects in your organization.

Great course for teams looking for the basics

If you or your team needs to learn more the Why, What and How of Customer Experience, then this is the program for you.

This course presented a lot of great information and techniques for stimulating CX, it got me thinking about how we can improve our new customer CX.

Marketing Section Leader

Global Food Services Organization

I now understand some of the lexicon of terminology and can get a program started at my organization.

Customer Support Leader

Automation Services Company

This course gave basics on CX, some simple tools, and how I can apply it back at my organization.