Building Your Customer Experience (CX): Why, What, & How
A 1-2 Day session that provides the very basics on Customer Experience methods to accelerate your growth.
Education – Building Your Customer Experience (CX)
Understand what your customers already know!
At these live and virtual workshops you’ll experience the fundamentals necessary for creating and delivering meaningful experiences to your customer and user base.
In this workshop you’ll learn the very basics on:
- How to create meaningful Customer Experiences.
- How to communicate CX by analysis and application from other organization case stories.
- Basic Development Methods and System Metrics for maximum effectiveness.
- Customer Experience basics as an innovation acceleration tool.
- CX System Design Skills
- Application of Design Thinking Introductory Skills (Empathy – Define – Ideate – Prototype – Test) to optimize early stage customer experience.
- HFX Introductory Skills (Hacking for X Using Mission Model Canvas) to drive the optimal CX.
How It Works
Great course for teams looking for the basics
If you or your team needs to learn more the Why, What and How of Customer Experience, then this is the program for you.
This course gave basics on CX, some simple tools, and how I can apply it back at my organization.
I now understand some of the lexicon of terminology and can get a program started at my organization.
This course presented a lot of great information and techniques for stimulating CX, it got me thinking about how we can improve our new customer CX.
Learn More about this Event
Reach out to us to learn more about this experience.