Building Your Customer Experience (CX): Why, What, & How
A 1-2 Day session that provides the very basics on Customer Experience methods to accelerate your growth.
At these live and virtual workshops you’ll experience the fundamentals necessary for creating and delivering meaningful experiences to your customer and user base.
In this workshop you’ll learn the very basics on:
Before attending the live or virtual sessions, you take a short strengths assessment and CX maturity survey, and watch a few short videos.
At the live or virtual sessions you’ll roll your sleeves up in interactive experiences to cover the content in a dynamic, fast paced way.
You’ll get started applying the new mindset, systems, and tools to your work – connecting the dots from theory into practical application. Post session, consider attending our Innovation 101 Growth Mindset course and you’ll have what you need to apply the methods to active projects in your organization.
This course gave basics on CX, some simple tools, and how I can apply it back at my organization.
I now understand some of the lexicon of terminology and can get a program started at my organization.
This course presented a lot of great information and techniques for stimulating CX, it got me thinking about how we can improve our new customer CX.